Policy

Refund Policy

This page explains how poriq handles refund requests for paid cloud plans purchased through Paddle.

Last updated: 2026-06-18

Initial Purchases

For first-time paid plan purchases, you may request a refund within 14 days of the initial charge if the service was not materially usable for your intended setup or if the purchase was made by mistake.

Renewals and Upgrades

Renewal charges and usage after a successful upgrade are generally non-refundable, except where required by law or where duplicate billing, fraud, or a clear service-side failure is confirmed.

How to Request a Refund

Send your request to support@poriq.dev and include the account email or GitHub login, purchase date, and reason for the request.

Abuse and Chargebacks

Accounts involved in fraud, policy abuse, intentional misuse, or excessive chargeback risk may be denied refunds and may be suspended or terminated.